After all, you did the work thus far, so you deserve to get paid for it-on time. When sending a follow up email post-call, be sure to remind your client of that! Potentially cut off existing work if that doesn’t workįinally, if you don’t hear back from emailing or calling days (or even weeks) later, then you may want to consider cutting off existing work with this client. Pro Tip: With an accounting software like TrulySmall™ Accounting, you can add a credit card payment directly with the invoice, speeding up the process of getting paid. If that doesn’t work, send a follow-up email with a prompt to pay right after the call. Once you bring it up, be concise and direct and if possible, try to secure payment over the phone by credit card or bank transfer. Use a warm voice and don’t rush right into asking for payment. Start the call off by politely asking how their day is. But if you want to get something done as soon as possible, calling is always better than email. ![]() It might seem awkward to call and request payment. Example: “Invoice # – Outstanding invoice requiring payment!” Reach out via phone Pro Tip: Be sure to make the subject title obvious. Most people are either working at home or on-the-go, so a simple, concise email should always do the trick! Indicate the invoice #, the payment due date, and end it with a request for action to pay. Request payment by sending a quick email. Here are a few ways to do it: Send a quick email Remember, no one responds well to an aggressive message! When you reach out, do it in a polite, respectful manner. Ideally, you should be in a position where you have enough ongoing communications with them anyway, so that it doesn’t feel completely out of the blue. Be polite and courteousĭon’t be afraid to reach out to your client to communicate a past-due invoice. Here is a step-by-step process for dealing with a client who doesn’t pay an outstanding invoice on time: 1. When you’re dealing with past-due payments, the important thing is to not panic and stay positive, even if you have to work a little harder to collect. Late payments are not only risky to your business, but consistent ones are detrimental to cash flow. How to follow up on outstanding (past-due) invoicesĪ past-due invoice is a payment a customer hasn’t made by the due date agreed in the invoice payment terms that you set out. Instead of waiting a few more days, following a professional invoice follow-up process is key to improving cash flow, decreasing the likelihood of past-due invoices, and sustaining a healthy relationship with your client. A past-due invoice is risky to your business. “I don’t want to seem too pushy” and “Maybe they haven’t seen my invoice yet” are probably some thoughts that ran through your mind the last time you didn’t see a payment in your bank account or accounting software.
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